Refund policy

Returns

Our policy lasts 99 days. If 99 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be in "unused" condition. Please include the original packaging if possible.

Additional non-returnable items:

  • Gift Cards

  • Mystery Boxes

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 99 days after purchase

 

 

Refunds

Our return policy lasts 99 days. If 99 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. If you are having a product issue, please email [email protected] for assistance.

To complete your return, we require proof of purchase. Please note: we do not cover the shipping cost of returns. During the first 99 days you may return your order for a refund. Please note there is a $7.99 shipping and handling fee.

To get started with a return, visit our Returns and Exchanges page and submit a request through our contact form or email [email protected]. Include your order number, the email address used for the order, the items and quantities you wish to return, and your receipt or proof of purchase. Our team will review your request and provide return instructions.

 

 

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at [email protected].

 

 

Exchanges

If you need to exchange an item for the same item in a different size or color, contact us at [email protected] or through our contact form before sending your item. Include your order number and the size or color you need. Our return address is: N1266 Technical Dr Unit B, Greenville, WI 54942.

 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

 

 

Shipping

Before mailing your return, contact us at [email protected] or through our contact form for return instructions. Our return address is: N1266 Technical Dr Unit B, Greenville, WI 54942. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping items valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.