FAQs

We make returns and exchanges easy.

Our return policy lasts 99 days from purchase. To request a return or exchange, use our contact form or email [email protected]. Include your order number, the email used for the order, the items and quantities, and your receipt or proof of purchase.

Items must be unused. Please include the original packaging if possible. Gift Cards and Mystery Boxes are not returnable.

Please note there is a $7.99 shipping and handling fee. Return shipping costs are not covered and shipping costs are non-refundable.

Our team will review your request and provide the next steps. Please contact us before sending anything back. Once your return is received and inspected, we will process the approved refund or exchange. Refunds are issued to your original method of payment and may take 5–7 business days to appear in your account.

See our returns and exchanges instructions and full return policy for the complete conditions.

You can request a return within 99 days of purchase. Items must be unused; please include the original packaging if possible.

To get started, use our contact form or email [email protected] with your order number and receipt or proof of purchase. Please note there is a $7.99 shipping and handling fee, and return shipping costs are not covered.

See our returns and exchanges instructions and full return policy.

Our return and exchange policy lasts 99 days from purchase. If an item arrives damaged, defective or incorrect, contact us with your order number and details of the issue so our team can review it and confirm the next steps.

For returns and exchanges, items must be unused. A $7.99 shipping and handling fee applies, return shipping costs are not covered, and shipping costs are non-refundable. See our returns and exchanges instructions and full return policy for the complete conditions.

We set out to make the perfect sock. After two years of research, we found that Alpaca's natural moisture-wicking fibers, superior softness, and incredible insulating properties vastly outperformed all other materials in the test.

STAYS DRY LONGER

Alpaca's unique hollow fibers and scale-like structure help to wick and repel moisture, leaving your feet feeling dry and comfortable all day long.

TEMPERATURE REGULATING

Alpaca fibers have a hollow core that helps regulate temperature, making our socks so breathable that they can be worn year-round - keeping your feet cool in the heat or warm in the cold.

SUPER SOFT & COMFORTABLE

The unbelievably soft and durable alpaca fibers provide superior comfort and cushion, helping to reduce fatigue and keep you on your feet longer.

The countries and shipping options available for your order are shown at checkout. Enter your delivery country and address to check the available methods and rates before completing your purchase.

If your destination is not available or you need help, contact us. See our shipping policy for our US shipping rates.

We want to make sure you receive your order as quickly as possible, so we usually get it to you within seven business days. However, we know that sometimes things can get a bit delayed due to weather, the season of the year (especially during the holidays), or your location. Don't worry, though, this is very rare! 

You can track your package and any updates made by clicking the tracking link, sent to your email. 

You can also sign in to your account to view your orders and available tracking updates.

We know how exciting it is to receive your order, and we want it to get to you as quickly as possible! Once your package leaves our warehouse, it’s in the hands of the carrier, and we’re unable to control transit times or shipping updates.

If your order is lost, arrives damaged, or contains an incorrect item, contact us within 99 days of purchase using our contact form or email [email protected].

Include your order number, the email used for the order, the affected items and quantities, and a description of the issue. If you email us about damage or an incorrect item, include photos when possible.

Our team will review your request and confirm the next steps. An approved replacement or refund will be processed after review. Refunds are issued to your original method of payment only.

See the full return policy for the complete conditions.

If you need to change an item or delivery address after placing an order, contact us or email [email protected] as soon as possible. Include your order number, the email used at checkout and the requested change.

We can only review changes before the order has been processed or shipped, and cannot guarantee that a change will be possible. Once the order has shipped, contact the carrier about any available delivery options.

We send an order confirmation email after each order placed. There are times that this may have ended up in your spam folder and we encourage you to check there.

If you are still unable to locate, please do not hesitate to reach out to us at [email protected].

Enter your code in the discount code field at checkout and select Apply. On a smaller screen, you may need to expand the order summary to see this field. Check that the code is entered correctly, without extra spaces.

Review the updated order total before completing your purchase. The anniversary offers apply automatically to eligible items and do not require a code. If you need help with a code, contact us.

For questions about military and first responder discounts, please contact us. Our team can confirm the available offers and any eligibility requirements.

Adding or removing items from your cart is easy. To add a product, simply visit the product page and click on the “Add to Cart” button. In case you want to remove an item, you can easily reduce the quantity by clicking on the minus (-) sign. If you change your mind and want to completely remove a product, just click on the bin icon and it will be removed from your cart. 

Contact us using our contact form or email [email protected]. For help with an order, include your order number and the email address used at checkout.

Our Alpaca is sourced from Peru. The farm is certified Fair Trade, Responsible Wool Standard certified, and USDA Organic certified.

We design and operate in Appleton, Wisconsin; our manufacturing site is in North Carolina.

In addition to the alpaca fibers, our socks are combined with nylon and spandex, adding further to their durability and flexibility.

An exception to this is our Compression socks, which have an additional polyester material in them.

Here are the percentages of alpaca content for each style: the more alpaca content, the thicker and warmer the socks.

No-Show Socks: 43% baby alpaca fiber - 53% nylon - 4% spandex

Ankle Socks: 46% baby alpaca fiber - 49% nylon - 5% spandex

Crew Socks: 47% baby alpaca fiber - 47% nylon - 6% spandex

Boot Socks: 70% baby alpaca fiber - 27% nylon - 3% spandex

Ski Socks: 58% baby alpaca fiber - 40% nylon - 2% spandex

Compression socks: 40% Baby Alpaca - 33% Stretch Nylon - 20% Polyester - 7% Spandex

Our compression socks are a new style designed to relieve swelling, inflammation, and soreness in the legs and feet. They enhance circulation and provide more comfort. They are moderate-pressure compression socks (15-20 mmHg).

Please follow this LINK where you can read more about the benefits and material breakdown of our compression socks. 

Each of our different styles has a different fabric content - I've listed them below.

No-Show: 43% Premium Peruvian Baby Alpaca Fiber, 53% Nylon and 4% Spandex.

Ankle: 46% Premium Peruvian Baby Alpaca Fiber, 49% Nylon and 5% Spandex.

Crew: 47% Premium Peruvian Baby Alpaca Fiber, 47% Nylon and 6% Spandex.

Boot: 70% Premium Peruvian Baby Alpaca Fiber, 27% Nylon and 3% Spandex 

We found through our research that supplementing the alpaca fibers with other materials made the socks more durable / long-lasting, without sacrificing any of the thermoregulating, moisture-wicking, comfort, or other benefits from the alpaca fibers.

Our range includes everyday, performance, compression, boot, hunting, trades and ski socks. Browse our sock styles and open a product to see its current options and details.

Explore our bundles to find combinations of our popular styles.

Colors vary by product and style. Open the product you are interested in to see its available colors, then select a color to view the matching photos and options.

The payment methods available for your order are shown at checkout. Availability can vary by country and currency.

Enter your code in the discount code field at checkout and select Apply. On a smaller screen, you may need to expand the order summary to see this field. Check that the code is entered correctly, without extra spaces.

Review the updated order total before completing your purchase. The anniversary offers apply automatically to eligible items and do not require a code. If you need help with a code, contact us.

There might be a few reasons your code isn’t working. 

1. Please check that the code is typed in correctly with no spaces. 

2. Make sure the code is not expired, the promotion window for this code may have passed. 

3. If you are attempting to use more than one code, the second will not work as we only allow one code to be used per purchase. 

4. There might be select products included in this promotion, please ensure the products you have selected are eligible

If all of these are correct, please reach out to our support team so we can further assist you. 

Sizes and fits can vary by style. Open the product you are interested in and select Size Guide or Open Chart near the size options to see the chart for that product.

Use that product's chart when choosing a size; a single general chart does not apply to every style. The available sizes and fits are shown on each product page.

Browse sock styles or view Compression Socks to check the product-specific guide.

You may have subscribed to our newsletter in the past or clicked one of our ads.

If you'd rather not receive our marketing emails anymore, no worries at all! Just click the ‘unsubscribe’ link at the bottom of the promotional email, and you'll be removed from the list. If it's an SMS that's bothering you, just send a quick ‘STOP’ reply to the text message.

If you'd rather not receive our marketing emails anymore, no worries at all! Just click the ‘unsubscribe’ link at the bottom of the promotional email, and you'll be removed from the list. If it's an SMS that's bothering you, just send a quick ‘STOP’ reply to the text message.

Add all eligible items to your cart, including the items you want free. The anniversary offers apply automatically, with no code needed:

• Buy 2, get 1 free: add 3 eligible items and pay for 2.
• Buy 2, get 2 free: add 4 eligible items and pay for 2.
• Buy 3, get 3 free: add 6 eligible items and pay for 3.

The offers are alternatives and cannot be combined with one another or other discounts. The best qualifying offer applies, and the lowest-priced eligible items are free.

Eligible products are our 13 individual sock styles and Performance Alpaca Beanie. Compression Bundle, Hunt Bundle, Everyday Bundle, Summer Bundle, Operators Bundle and Performance Hat are excluded.

When caring for your Hollow socks, we recommend washing in cold water and hanging to dry. (Note: machine washing and drying tests have shown no damage.)